naga9 Privacy Policy

naga9 ("we", "us", or "the platform") provides a reliable online gaming service for users in Bangladesh. This privacy policy explains what information we collect about you when you visit the naga9.cam website, register, or use any of our services, how we use that information, and what steps we take to protect your privacy.

This policy applies to all naga9 products and services — including our website, mobile interface, live casino, cricket betting, slot games, Monkey King Fishing, Dragon Fortune, and other gaming categories. By using our services, you agree to the terms of this privacy policy.

Our services are intended for users aged 21 and above only. If a minor has accidentally provided personal information, please contact [email protected] and we will delete that information immediately.

naga9 collects only the information necessary for the smooth operation of our services. We may collect the following types of information from you:

2.1 Registration and Account Information

• Full name and date of birth
• Email address
• Residential address
• National ID number or passport number (for identity verification)
• Username and password
• Mobile number (only when verification is required)

2.2 Financial Transaction Information

• Payment method details — such as bKash, Nagad, Rocket, Upay, or bank account information
• Deposit and withdrawal history
• Transaction amounts and dates
• Bonus usage and wagering records

Important: naga9 never stores full bank card numbers or CVV codes. Payment processing is carried out through secure third-party payment gateways.

2.3 Gaming Activity Information

• Play history, betting records, and results
• Preferred games and gaming session duration
• Win and loss statistics
• Self-exclusion or responsible gaming requests

2.4 Technical Information

• IP address and device type
• Browser name and version
• Operating system information
• Source of website visit (referral URL)
• Cookie and session data (see Section 5 for details)
• Access time and date

2.5 Communication Information

• Content of messages sent to customer support via live chat or email
• Records of complaints, suggestions, or requests
• Consent or opt-out status regarding promotional communications

naga9 uses the information collected for the following purposes. Each use has a legitimate and fair basis:

3.1 Service Delivery and Operations

• Creating, verifying, and managing accounts
• Processing transactions, including deposits and withdrawals
• Running and maintaining gaming services
• Applying bonuses and promotions and managing the VIP program
• Providing 24/7 customer support

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Monitoring for money laundering and suspicious transactions
• Verifying identity and preventing fraudulent activity
• Detecting multiple accounts or bonus abuse

3.3 Legal Compliance

• Complying with applicable laws and regulations
• Providing information at the request of regulatory authorities
• Assisting with judicial proceedings or legal processes

3.4 Service Improvement and Personalization

• Providing game recommendations based on your preferences
• Improving the website experience
• Identifying and resolving technical issues
• Testing new features and products

3.5 Marketing Communications

With your explicit consent, we may send naga9 promotional offers, bonus notifications, and updates by email. You may opt out of these communications at any time — email [email protected] or update your account settings.

naga9 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, under specific circumstances and subject to strict confidentiality agreements, we may share necessary information with the following parties:

4.1 Service Provider Partners

• Payment processors — bKash, Nagad, Rocket, Upay, and banking partners
• Identity verification service providers
• IT infrastructure and cloud hosting providers
• Game software suppliers — such as Pragmatic Play, PG Soft, JILI, Spribe, and others
• Customer support software providers

All these partners operate under strict confidentiality agreements and may only process your information in accordance with our instructions — not for their own purposes.

4.2 Legal Obligations

We may be required to disclose your information due to legal obligations or by order of a competent authority. This includes: court orders, government investigations, anti-money laundering investigations, or matters related to national security.

4.3 Business Restructuring

In the event of a business merger, acquisition, or restructuring, your information may be transferred to the new entity. In such cases, we will notify you in advance and this privacy policy will continue to apply.

naga9 uses cookies and similar tracking technologies to ensure a smooth and personalized experience. Cookies are small text files stored on your device that recognize you on your next visit.

5.1 Types of Cookies

• Essential Cookies: These cookies are necessary to maintain login sessions, ensure security, and support the core functionality of the platform. They cannot be disabled.
• Functionality Cookies: Used to remember your language preferences, layout settings, and gaming preferences.
• Analytics Cookies: Help analyze website usage to identify opportunities for improvement. This data is stored in aggregated form.
• Security Cookies: Help detect suspicious access to accounts and identify fraud.

5.2 Cookie Controls

Non-essential cookies can be disabled by changing your browser settings. Please note that disabling certain cookies may cause some platform features to not work properly.

naga9 has adopted industry-standard technical and organizational measures to protect your personal information.

6.1 Technical Safeguards

• SSL/TLS encryption — all data transmissions are encrypted
• AES-256 encryption for data storage
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-Factor Authentication option
• Real-time monitoring for suspicious activity

6.2 Organizational Safeguards

• Only authorized personnel may access your personal information
• Regular privacy training for all staff
• Strict data processing agreements with third parties
• Rapid response plan in the event of a data breach

naga9 retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Active account data: retained for as long as the account remains active
• Financial transaction records: for the applicable period required by law
• Communication records: for a reasonable period for customer service purposes
• Marketing consent records: until you withdraw your consent
• After account closure: for as long as required for legal obligations or dispute resolution

Once the defined retention period has ended, we will securely delete or anonymize your personal information so that you can no longer be identified.

naga9 believes you should have full control over your own personal information. To that end, we provide you with the following rights:

8.1 Right of Access

You have the right to know what information we hold about you. Send a request to [email protected] and we will provide you with a copy of your information.

8.2 Right of Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected. You can update much of your information yourself through your account settings.

8.3 Right to Erasure

In certain circumstances — such as when the purpose for processing your data has been fulfilled — you may request that your data be deleted. However, this right may be limited in cases of legal obligations or active investigations.

8.4 Right to Restrict Processing

If you have concerns about the accuracy of your data or believe processing is unlawful, you may request that processing of your data be restricted for a specific period.

8.5 Right to Opt Out of Marketing Communications

You may stop promotional emails or notifications at any time. Email us at [email protected] or update your preferences from your account settings.

To exercise any of your rights, contact us at [email protected]. We will respond to your request within a reasonable time.

naga9 services are intended for users aged 21 and above only. We do not knowingly collect any personal information from minors.

If we become aware that a minor has registered on our platform or provided their information, we will immediately close that account and delete all associated data.

If you believe a minor has opened an account on our platform, please notify us at [email protected]. For more information on responsible gaming, please visit our Responsible Gaming page.

naga9 may update this privacy policy from time to time. This policy may be revised due to changes in the scope of services, legal requirements, or technological developments.

For significant changes, we will notify you by email or through a notification on the platform. Continued use of the service after any changes will indicate that you have agreed to the updated policy.

The date of each version is noted at the top of the page as "Last Updated".

If you have any questions, comments, or complaints regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bengali live chat support on the website

We generally aim to respond to your request within business days. Complex matters may take a little longer, but we treat every request with due care.

To learn about other policies and terms of our service, please visit our Terms and Conditions page, Responsible Gaming page, and FAQ page.