naga9 Terms and Conditions

These Terms and Conditions ("Terms") apply to the naga9 platform. When you use naga9's website, mobile application, or any other service, you are considered to have automatically agreed to these Terms. If you disagree with any part of these Terms, please refrain from using our services.

naga9 is committed to providing a safe and reliable online gaming experience for players in Bangladesh. Our platform offers various types of games including live casino, slot games, cricket betting, and fishing games. These Terms apply equally to the use of all such services.

To open an account on naga9 and use any of our services, you must meet the following eligibility conditions:

2.1 Age Requirement

• You must be at least 21 years of age. Providing your correct date of birth at registration is mandatory.
• We may request a government-issued ID (National ID card or passport) for age verification at any time.
• If an account is found to be used by a minor, it will be closed immediately and the deposited funds may be forfeited.

2.2 Personal Use

• Each individual may open only one account. Opening multiple accounts is strictly prohibited.
• The account must be used solely for your own personal and recreational purposes.
• Allowing a third party to use your account or transferring your account to another person is strictly prohibited.

2.3 Geographic Applicability

naga9 provides services to residents of Bangladesh. It is the user's own responsibility to use our services from a region where online gaming is not legally prohibited.

3.1 Registration Process

During registration, you must provide your correct name, date of birth, phone number, and preferred payment method details. All information provided must be true and accurate.

3.2 Account Security

• Keeping your username and password confidential is entirely your responsibility.
• If you believe unauthorized access to your account has occurred, contact our support team immediately.
• naga9 will not be liable for any loss resulting from a weak password or sharing of account details.

3.3 KYC Verification Process

In accordance with our "Know Your Customer" (KYC) policy, we may request documents for identity and address verification at any time. Withdrawals may be delayed until KYC is completed. Documents commonly requested include:

• Government-issued photo ID (National ID card or passport)
• Proof of current address (utility bill or bank statement)
• Screenshot or documentation of the payment method used

3.4 Updating Account Information

If any of your personal details change (such as phone number or payment method), contact [email protected] immediately to update your account. naga9 will not be responsible for payment delays caused by outdated information.

4.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. The minimum first deposit to qualify for this bonus is ৳300.

4.2 Bonus Eligibility Conditions

• Each promotion applies to a single user only once.
• Claiming bonuses from multiple accounts will be considered fraud.
• The decision to award bonuses is at naga9's sole discretion and is subject to change at any time.
• If a user attempts to withdraw without meeting the bonus conditions, the bonus and any winnings derived from it may be cancelled.

4.3 VIP Program

naga9 has four VIP tiers. You can advance to the next tier through regular play:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.5% weekly cashback.
• Gold: Up to 0.8% weekly cashback.
• Platinum: Up to 1.0% weekly cashback and exclusive benefits.

naga9 reserves the right to change VIP tier benefits and conditions. Cashback is paid every Monday based on the calculations for the applicable week.

4.4 Promotion Validity

Each promotion or offer has a specified validity period. Expired bonuses cannot be used or claimed. Contact our support team for information on bonus claim deadlines.

5.1 Deposits

Funds can be deposited on naga9 via the following methods: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount is ৳300.

• Deposited funds are generally credited to the account instantly.
• If a deposit is delayed for any reason, contact the support team with proof of deposit (screenshot or transaction ID).
• No additional charges apply to deposits — however, third-party payment providers may impose their own charges.

5.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Successful withdrawals typically take 10 to 45 minutes.

• KYC verification must be completed before a withdrawal can be processed.
• Withdrawal requests can only be made to a registered payment method.
• The deposit method and withdrawal method must be the same, unless special circumstances apply.
• Withdrawals may be delayed for additional verification in the case of suspicious transactions.

5.3 Withdrawing Bonus Funds

Completing the wagering requirement is mandatory before withdrawing bonus funds (see Section 4.1). Attempting to withdraw before the wagering conditions are met will result in the bonus being cancelled.

5.4 Currency and Conversion

All transactions are conducted in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies are not accepted.

6.1 Fair Play

naga9 is committed to ensuring fair play. Our games use internationally certified Random Number Generator (RNG) technology, which makes every outcome completely random and impartial.

6.2 Prohibited Activities

Engaging in any of the following activities will result in immediate account closure:

• Bonus abuse or claiming bonuses using multiple accounts.
• Attempting to influence game outcomes through software or any other technical means.
• Misconduct or harassment towards other players.
• Accessing the platform under a false identity or using a proxy.
• Any form of cheating, collusion, or collaboration.

6.3 Technical Issues

If a game outcome is affected by a server outage, disconnection, or any other technical issue, naga9 reserves the right to cancel the relevant round and refund the wagered amount. No additional compensation claims will be accepted in such cases.

6.4 Game Rules

Each game has its own applicable rules. The rules and payout information displayed in the game interface are final. Contact our support team if you have any questions.

7.1 SSL Encryption

All transactions and communications on naga9 are secured through SSL (Secure Socket Layer) encryption technology. Keeping your personal and financial information completely confidential is our highest priority.

7.2 Data Collection and Use

The information we collect is used solely for service improvement, payment processing, and fulfilling legal obligations. For more details on how we use your data, please read our Privacy Policy.

7.3 Sharing Information with Third Parties

We do not sell your personal information to third parties. However, limited information may be shared when required by law or with service provider partners (such as payment gateways).

naga9 believes that gaming should be a recreational activity, not a source of income. We encourage all players to play responsibly.

8.1 Self-Control Tools

On our platform, you can set the following limits yourself:

• Daily, weekly, or monthly deposit limits.
• Session time limit — set how long you play in a single session.
• Self-exclusion — suspending your account for a specified period.

8.2 Signs of Problem Gaming

If you experience any of the following signs, please read our Responsible Gaming page and seek support:

• Betting beyond your budget.
• Losing focus on family or work.
• Placing more bets to recover losses.
• Borrowing money or selling assets to fund gaming.

9.1 Closure by User

You can close your account at any time. Before closing your account, make sure all valid balances have been withdrawn. To recover any unused balance after account closure, contact the support team.

9.2 Suspended or Closed by naga9

naga9 may suspend or close your account without prior notice in the following circumstances:

• Violation of terms and conditions.
• Suspicion of fraud or fraudulent activity.
• Providing false information or identity fraud.
• Being identified as a minor.
• Account inactive for an extended period (12 months or more).

9.3 Inactive Account Policy

Administrative fees may apply to accounts that have been inactive for 12 months or more. A notice will be sent by email before any fee is applied.

10.1 Filing a Complaint

If you have a complaint, first contact our support team via 24/7 live chat or at [email protected]. When filing a complaint, please include the following information:

• Your account ID or registered number.
• A brief description of the issue.
• Relevant date, time, and transaction ID.
• Relevant screenshots or evidence.

10.2 Resolution Timeframe

We aim to resolve most complaints within 72 hours. Complex cases may take longer — in such cases, you will be kept informed of the progress.

10.3 Final Decision

In all disputes, the decision of naga9 management will be considered final. However, we always strive to reach a resolution through a fair and transparent process.

11.1 Notice of Changes

naga9 reserves the right to modify these terms and conditions at any time. For significant changes, you will be notified via your registered email or app notification. Continued use of the platform after changes are made will be considered acceptance of the new terms and conditions.

11.2 Disclaimer

naga9 strives to ensure uninterrupted service, but is not liable for losses arising from the following:

• Natural disasters or unforeseen circumstances.
• Disruptions to third-party services (payment gateways, internet service providers).
• Issues related to the user's own device or connection.

11.3 Contact

If you have any questions or comments about these terms and conditions, please contact us:

• Email: [email protected]
• 24/7 Live Chat: available in Bengali

For those aged 21 and above only. Gaming can be addictive — play responsibly.